This is a representative template — replace with the agency’s current published text before production use.
Our commitment
Every client and caregiver has the right to voice a complaint or grievance about their care or our services without fear of discrimination, reprisal, or interruption of care.
How to file a complaint
- By phone: call (718) 713-0005 and ask for the grievance coordinator.
- In writing: submit a written description of your concern to our office.
What happens next
We acknowledge every complaint promptly, investigate fairly, and respond with a resolution. You will be kept informed throughout, and care will continue without interruption while we review.
External review
If you are not satisfied with our resolution, you have the right to escalate to the relevant state health authority. Our team can provide the appropriate contact information on request.
Questions about this notice? We're here to help.
(718) 713-0005