Marks Home Care Agency will maintain evidence that each PA has successfully completed the EVV phone system and program specific orientation. The EVV telephony system orientation is generally accomplished within 1 hour. This orientation is intended to help prepare PA’s to use the EVV phone system Call-in/call-out procedure (prepared for MHC):

From the patient’s home phone, dial the number on the cover of this guide
English: 718-400-0171​
Spanish: 718-400-0173
Russian: 718-400-0176
Creole: 718-400-0174
Bengali – 718-400-0172
Urdu/ Hindi- 718-400-0175

Press 1 to Call In.

Enter your Assignment ID.

Confirm the entry.

If you enter your number incorrectly, you will be asked to retype your Assignment ID again. If you fail to enter a valid Assignment ID after multiple attempts, you are not able to Call In. Contact the agency.
If you enter your Assignment ID correctly you will hear: “Your call has been successfully registered”.

Press 2 to Call Out.

Enter your Assignment ID.

Confirm the entry.

If you enter your number incorrectly, you will be asked to retype your Assignment ID again. If you fail to enter a valid Assignment ID after multiple attempts, you are not able to Call In. Contact the agency.

If you enter your Assignment ID correctly you will hear: “Enter the 3-digit ID # for the first duty performed for the first patient”.

If you enter an invalid Duty ID, you will be told so and asked to enter the next Duty ID.
If you enter a valid Duty ID, you will be asked to enter the next Duty ID.  Enter each Duty ID. When finished, type 000#.

The system will say: “Your Call-Out has been registered successfully. Goodbye”.

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